GDPR Terms & Conditions

Privacy Policy

At Rentbuzz, we prioritize the privacy of your information. This Privacy Policy outlines the types of data we collect, how we use it, and the measures we take to protect it. Should you have any questions, feel free to reach out to us at support@rentbuzz.co.uk.

About Us

We are Rentbuzz Limited (“we”, “our”, “us”). Our registered office is located at 85, Great Portland Street, First Floor, London, W1W 7LT, and our company number is 15854085.

Information We Collect

Information Submitted Through Our App or Website

To verify your account and ensure a safe environment for owners and renters, we collect specific information such as your name, ID, email address, phone number, a selfie photograph, address, and details about your employment or studies. Additionally, we gather information from your communications on the platform and your usage patterns of the app and website.

Information About Your Phone Usage

We collect data such as your mobile network, IP address, operating system, and phone settings.

Information You Permit Us to Access on Your Phone

With your consent, we may access your photos and camera to enable you to post item photos and your geolocation to show relevant items.

Information from Social Media Accounts

We collect information from any social media accounts you share with us or use to sign up.

Cookie Information

By using the Rentbuzz website and/or app, you agree to our use of cookies. These cookies help track your activities to improve your experience. Note that cookies do not store your banking details. You can disable cookies through your browser or phone settings, although this may impact your user experience.

How We Use Your Information

To provide, analyze, and enhance Rentbuzz services, we use your data to:

• Enable your use of Rentbuzz services, facilitate communication with other users, and provide customer support.
• Send you relevant communications and notifications via email, SMS, or phone.

To maintain a safe platform and comply with legal obligations, we use your data to:

• Verify your identity with immigration and fraud prevention agencies.
• Prevent illegal activities like money laundering, tax evasion, and fraud.
• Enforce our Terms of Service and resolve disputes.

For legitimate interests without infringing on your privacy rights, we use your data to:

• Market products, services, or new features via the app, online, or through text and email.

Data Sharing

We do not and will not sell your data to third parties. However, we may share your personal information with:

• Our employees who need it to perform their job duties.
• Users you have a rental agreement with, to facilitate communication.
• Service providers that support our services, including:
  • Stripe, our payment processor.
  • Intercom, our customer messaging platform.
  • Credit reference agencies.
  • Analytical, Know Your Customer (KYC), and cybersecurity service providers.
• Regulatory authorities to enforce our Terms of Service, protect rights, property, or safety, and comply with legal obligations.
• Anyone you explicitly permit us to share it with.

Your Rights

You have the right to:

• Access and update some of your information through your Rentbuzz account.
• Request copies of personal information not accessible through your account (subject to certain limitations).
• Correct inaccurate or incomplete personal information.
• Request the deletion of your data, noting that some information may be retained for legitimate business interests or legal obligations.
• Object to the use of your data for direct marketing or other purposes.
• Withdraw previously given consent by contacting us at support@rentbuzz.co.uk.
• Have your data erased from our system by submitting a request to support@rentbuzz.co.uk.

Data Storage

We take your privacy seriously, using SSL encryption for data transmission and storing verification information in encrypted form accessible only to authorized employees. Data collected within the EEA may be transferred and stored outside the EEA with appropriate safeguards in place.

Creditworthiness

For qualifying long-term plans with recurring payments, we may assess your creditworthiness by supplying your personal information to credit reference agencies (CRAs), such as Experian. This includes your name, billing and shipping addresses, and date of birth. More information on Experian’s use of personal information can be found on their website.

Questions or Complaints

If you have any complaints, please contact us at support@rentbuzz.co.uk. If you’re not satisfied with our response, you can refer your complaint to the Financial Ombudsman Service via their website.

Changes to This Policy

We will post any changes to our privacy policy on this page. For significant changes, we will notify you by email.